Legal
If something has gone wrong
Every complaint reaches a named person, gets an acknowledgement within one working day, and has a deadline. If we miss it, you can go over our heads - and we will tell you how.
This page is not yet finalised. The officer named below is a placeholder for the demo. The process, the timelines and the escalation route are the ones we intend to operate. support@bzigrowth.com is our working address. Any other email address on this page is for demonstration only - BZi Growth is not live yet.
Level 1 - start here
Most things are resolved at this stage, usually the same day.
- support@bzigrowth.com
- Phone
- 1800-000-0000 · Monday to Friday, 10am-6pm IST
- We acknowledge within
- 1 working day
- We resolve within
- 7 working days
Level 2 - the Grievance Redressal Officer
If Level 1 has not resolved it within 7 working days, or you are not satisfied with the outcome, escalate here. Quote your original reference number.
Placeholder - to be appointed
- Name
- [Grievance Redressal Officer]
- Designation
- Nodal Officer, Customer Grievances
- grievance@bzigrowth.com
- Address
- [Registered office address], Thane, Maharashtra
- Resolves within
- 15 working days of escalation
Level 3 - over our heads
Your lender first. We are not a lender. If your complaint is about the credit decision, the interest charged, or the recovery of a loan, it is properly addressed to the bank or NBFC that funded you. Their grievance officer is named on your Key Fact Statement, and we will give you the details on request.
The RBI Ombudsman. If the regulated lender has not resolved your complaint within 30 days, or you are not satisfied with their response, you can complain free of charge under the Reserve Bank – Integrated Ombudsman Scheme, 2021, at cms.rbi.org.in or on 14448.
MSME Samadhaan. If your complaint is that a buyer has not paid you within 45 days, that is not something we can compel - but you have a statutory remedy at samadhaan.msme.gov.in, and it costs nothing to file.
What helps us fix it faster
- The invoice number, if the complaint is about a specific deal
- What you expected to happen, and what happened instead
- Any reference number from an earlier conversation
You do not need any of this to complain. Tell us in whatever form is easiest and we will find the rest.
See also our privacy policy and terms of use.